Dear readers and fellow bloggers:
Good morning. We would like to share a major concern about the Customer Service provided by WordPress that has been annoying us for weeks. We had paid for a Quick Start session for a personalized session to develop our page with several items almost two months ago. So far we have been unable to schedule an appointment at a reasonable time (not at a birdy time like 4 or 5 AM) and we have been shocked by their effective indifference to help us out. Trying to get a miserly half-an-hour time-slot with one of their so-called “happiness engineers” (whose happiness are they talking about? Not ours, for sure) has been so far as frustratingly pitiful and humiliating as the sorry search of this endearing Mamushka in a barren store for a loaf of bread.
Moreover when we have tried to politely chat with one of their representatives, they invariably show up without identifying themselves, as if they were trying to hide from their customers. Why are they so afraid of us? We are honest about our identities and they should know that we are not “out to get them”, just interested in using their services. The service experience has been quite patchy but this “cat and mouse” game is plainly Un-American, redolent of the Soviet Union, where there was a total disrespect and disdain for the citizenry by the governing nomenklatura. The extravagant pretension of trying to hide their identities from bonafide customers might be an expression of the power asymmetry that, sadly, seems to be searing into the business ethos of this once innovative web company. They might be slowly pivoting from service to self-service.
We know who you are and where you live. You are not entitled to any info about us. Watch out.
Perhaps this company, comrades, has become too big and does not care any longer for us, the “poor little guys.” Perhaps we should adopt a “little obedient” attitude, hoping to one day receive “a little morsel” of their attention. Perhaps we should start trembling with the possibility that they might send us to a “gulag” for rebellious bloggers. Perhaps we should shut up and not complain at all, lest we develop a dangerous reputation of a “troublemaker.”
Oh no!!! Someone is knocking at our door right now. Is the Cheka finally coming to detain us? Will we have time to pick up our toothbrush? How is the weather in Siberia today? Anyone?
Stay distant. Stay safe. Stay beautiful.
What do you think? Please tell us.
Don’t leave me alone.